Contact information

Thank you for shopping at Onestopv! We value your experience and are here to assist you with any questions, inquiries, or feedback regarding our high-quality flatware products, orders, shipping, or returns.

To ensure total transparency and secure shopping compliance, our full corporate operational identity and direct communication channels are detailed below. Please feel free to reach out to us at any time.

1. Direct Customer Support Channels

For immediate inquiries regarding product specifications, order updates, or tracking status, please contact our dedicated support team:

*Note: Our customer support is conducted in English. For email inquiries, please include your Order Number (e.g., #1001) so we can locate your information and serve you faster.*

2. Customer Support Hours

Our online store is available for shopping 24/7. Our live customer service representatives respond to messages during the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday & Sunday: Closed (Emails sent over the weekend will be prioritized on the next business day)
  • Response Time Commitment: We guarantee to reply to all legitimate email inquiries within 24 to 48 hours during our operational business days.

3. Legal Corporate Entity & Ownership

This website (www.onestopv.shop) and the brand "Onestopv" are legally owned, operated, and managed under our registered parent corporation in Australia:

  • Legal Entity Name: METALLINK SOLUTIONS PTY LTD
  • Australian Company Number (ACN): 697 269 462
  • Registered Jurisdiction: Queensland, Australia
  • Governing Law: Corporations Act 2001 (Queensland Jurisdiction)

4. Physical & Mailing Address

Should you require formal written mail, tax invoices, or official corporate communication, our legal registered office address is located at:

METALLINK SOLUTIONS PTY LTD
U 5006, 5 PARKLAND BVD,
BRISBANE CITY, QLD, 4000,
Australia

*Important Notice for Returns: Please DO NOT send any return products to our physical office address above without prior authorization. All product returns must follow our step-by-step Return & Refund Policy and be sent to our dedicated fulfillment depot using the prepaid shipping label provided by our support team.*

Need Quick Help?

If you have any questions regarding your shipment transit times, please review our comprehensive Shipping Policy. For instructions on how to initiate a 30-day free return or check your 10-day refund processing timeline, please read our Return & Refund Policy directly via our storefront footer links.